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Lunch & Learn: Building Customer Intimacy
September 15, 2015 @ 12:00 PM - 2:00 PM
A great company today has superb customer service. Are your customers happy? Are you ready to take this relationship to the next level?
This lunch & learn will introduce you to the idea of building and leveraging customer intimacy – a significant competitive differentiator and value add to any business. We’ll go over:
— What is Customer Intimacy?
— How do companies lose it?
— How the best companies leverage Customer Intimacy to improve business value.
— How to ensure this is a part of your company’s DNA.
This lunch & learn is free for Bamboo Members, $10 for non-members and includes lunch.
About the Speaker – Tom Walsh
Tom Walsh is a seasoned global software executive who has overseen software enterprises in all stages of maturity including rapid growth, global expansion, web migration, exit, and integration stages. Today Tom is an independent advisor to various software enterprises and prior to that Tom was with Thomson Reuters for more than 20 years leading various software businesses within the Accounting and Regulatory Division.
At Thomson Reuters he participated with the acquisition and integration of more than 85 companies and assisted the division in growing from $85M to more than $1.2B in annual revenue. Tom has been based in numerous US cities as well as London, England throughout his professional career. Tom originally hails from the west and holds an Accounting degree from the University of Wyoming.