4 Things My Father Taught Me About BusinessBy Ken Weber on June 21st, 2015 /
While growing up, my father was a shining example of manhood, as he was an innovative leader, possessing sound business acumen. Not only was he a diligent worker, but also a nurturing provider. As a kid, I would tag along in his meetings with various businessmen, and watch how he had this sort of “magic” with people.
In fact, it was his people skills that I believe attributed to a lot of his success. Watching him throughout my formative years, I learned four main things that I use in my day-to-day business practices, and have since proudly passed down to my sons:
- Stay Connected: As with leading a family, my dad remained involved in the daily business operations in his company. This offered him an in-depth understanding of the “actual” workflow, and allowed him to make adjustments as needed. It is critical to stay connected, as doing so creates the environment to make improvements at every level of the company as needed.
- Remain Innovative: this means make continued investments in self and in the company to stay competitive with larger businesses. Although we are a boutique restaurant and hotelier, customers can still enjoy quality services while dining and lodging at our business. It is important to remain cutting edge, so as to continue to thrive.
- Personalize Relationships: one of the key things that separate us from large chain competitors is that we are born and raised here in Michigan. Therefore, we incorporate a more personalized approach with our customers, engaging them, remembering their names, and going the extra mile to ensure that they are having an enjoyable and memorable experience.
- Value Employees: genuinely adding value to employees and making sure they feel appreciated both financially and professionally. Therefore, my dad implemented a profit-sharing plan in 1965 before it became a popular business perk. We continue to offer this benefit to our employees; despite the fact that 95-percent of the restaurant industry does not. We are most proud to have strong relationships with our employees, prompting them to establish careers with our company and become an extension of our family.
Bottom line is hard work does pay off, as does building strong relationships with people at every level of your business. When you treat people fairly, work hard, stay innovative; and consistently provide good service to your customers, success is sure to follow.